Air India is one of the oldest existing airlines in India with an elaborate fleet of more than 100 aircraft. The brand has been rendering unparalleled services to its customers and it is for this very reason that its clientele has increased significantly over the last decade. Air India has a dedicated website for flight booking which can also be done by visiting the https://www.intermiles.com/flights website, both of where assistance can be asked regarding any matter. Oftentimes, travellers have certain questions before proceeding with booking an air ticket. This can be related to any particular concern, such as luggage capacity, in-flight services, doctor-on-call, disaster management techniques on-board, refund of cancelled tickets, pre-booking, and several others. This is where the role of Customer Support comes to benefit. Air India’s dedicated Customer Support cell ensures that passengers stay connected to them before, during, and after their flight. Air India has devised a couple of methods to stay connected with guests and this is exactly what we will be discussing in this article.
Ways to Contact Air India
Air India is available to the customers through two vital modes of business communication- Phone Calls and Email Support services.
Phone call
Air India’s 24×7 active toll-free number allows passengers to connect to the Support call centre by registering their queries with the company. These queries can pertain to anything from questions about the airline policies to the terms and conditions for cancelling tickets at a certain time before departure.
Email Service
Passengers can also consider sending an email to Air India’s official email ID for Customer Assistance. You may elaborate on your query but it is highly recommended to keep it crisp and precise. If it is something regarding an upcoming booking, do not abstain from adding your PNR number or the booking ID that had been provided to you on completion of the booking.
These are the major ways by which you can contact the airline for clarifying your queries. Since the Customer Assistance cell is dedicated to the passenger’s benefit, there are quite some additional services that can be arranged on special requests.
Benefits of Air India Customer Care
There are several benefits of asking for assistance from Air India Customer Care. The following are the notable ones.
Will get the cheapest airfare
Getting in touch with Air India Customer Care can be profitable on your next flight booking. The personnel managing and updating the bookings will help you find out the most economic fares to avail of an Air India flight. Please note that these services are Priority schemes for persons with disabilities and senior citizens. However, on special request, general passengers can seek this assistance too.
Will get guidance for making reservations
For those who are not well-acquainted with the modern technology and tricks of flight booking and saving tickets, Air India Customer Care assists to manage these. Your bookings are always accessible to the IT personnel at the booking centre and thus, getting in touch with them can ease the tension related to these particulars. Once connected, they will keep you updated about your bookings, status of the flights, additional services and particulars about arrival and departure.
Will be informed about Airline Policies
If you are in doubt about the policies and procedures of booking tickets in an Air India flight, consider getting in touch with the airline’s Customer Support cell. They will inform you about the updated policies, details regarding each policy, and how these are going to affect or benefit your booking. Once satisfied with the explanation, head over for a seamless booking experience.
Will get information regarding the refund and compensation
Being unaware of the cancellation and refund policies is quite a common issue for most passengers. However, this can be resolved by getting in touch with the Air India Customer Care cell. You can place your queries about the cancellation rules, charges, the time taken to lodge a request, and the amount that will be refunded by them upon cancellation. All these queries will be answered in detail after which, you can proceed to cancel or reschedule your bookings.
Customer Support Chat Service
Email and calls are two of the most sought-after modes to communicate with Air India. However, there is a faster and simpler mode of doing so, and that is by utilising their chatbot. If you are booking with Intermiles, you will be directed to the Customer Service chatbot to get your queries about the airline answered. Intermiles conducts the entire process in a detailed, user-friendly manner, thus making it easier for everyone to come out of their doubts and have a good experience.
For chatting with Air India using the round-the-clock chatbot, head over to the website and log in with the required credentials. Once on your profile, navigate through your bookings and select the flight booking you need assistance for. Select the option to contact the airline services regarding your booking, and then choose the option for chat service. The chatbot will pop up on your screen and this is where you can enter your flight details, and then the query regarding the same. AI-powered chat services provide instant solutions for the issues programmed and thus, ensure a hassle-free process.
Thus, this is all about how passengers can contact Air India’s Customer care regarding their problems. You can head to the official website of the airlines and get ample information about getting in touch with them.